Effective Date: 16/04/26

Essenza Maison (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We collect the following types of data:

a. Personal Information

• Full name
• Email address
• Phone number
• Shipping and billing address

b. Transaction Information

• Order details
• Payment method (processed securely via third-party gateways; we do not store card details)

c. Technical Information

• IP address
• Browser type and device
• Pages visited and time spent

d. Cookies & Tracking

We use cookies to improve user experience, analyze traffic, and personalize content.

2. How We Use Your Information

Your information is used to:

• Process and fulfill orders
• Provide customer support
• Send order updates and notifications
• Improve website performance and user experience
• Send marketing emails (only with consent)
• Prevent fraud and ensure security

3. Sharing Your Information

We do not sell your personal data. We may share your data with:

• Payment processors (Razorpay, Stripe, PayPal, etc.)
• Shipping and logistics partners
• Marketing tools (email platforms, analytics tools)
• Legal authorities when required

4. Data Retention

We retain your data only as long as necessary for business, legal, and operational purposes.

5. Your Rights

You have the right to:

• Access your personal data
• Request corrections or updates
• Request deletion of your data
• Opt-out of marketing communications

6. Data Security

We implement industry-standard encryption, secure servers, and access controls to protect your information.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

8. Changes to Policy

We reserve the right to update this policy at any time.

9. Contact Us

Email: support@essenzamaison.com