1. Order Cancellation

• Orders can be cancelled within 24 hours of placement
• Once shipped, cancellation is not allowed

2. Returns Eligibility

We accept returns only if:

• Product is damaged/defective
• Incorrect product delivered

Request must be raised within 48 hours of delivery with proof.

3. Return Process

• Email support with order ID + images
• Our team will review within 2–3 business days
• If approved, return instructions will be shared

4. Refunds

• Processed within 5–7 business days after approval
• Refunded to original payment method

5. Exchanges

• Available only for damaged or defective products
• Subject to stock availability

6. Non-Returnable Items

• Customized products
• Bulk/wholesale orders
• Used or damaged items due to misuse

7. Refund Delays

If refund is delayed:

• Check with your bank/payment provider
• Contact us for assistance

SUPPORT

For any queries related to orders, returns, or policies:

Email: support@essenzamaison.com